Terms & Conditions Details

Privacy.

All information obtained by Just Sew Helen to process an order is kept private and never shared to third party companies under any circumstance.

In summary, your details are only collected to fulfil your order & delivery.  I am a soletrader, hardly ever send mailings & I destroy your paper order slips after 3 months.  My computer is password protected, the office is locked every night and I never share information with anybody.  Please see full Privacy Policy HERE.

Security 

If you choose to pay via credit card, PayPal & Switch are secure systems which means that Just SewHelen does not receive your credit card or bank account details - just a list of the items you have purchased and the delivery address.  PayPal accepts the following credit cards: Visa, MasterCard, Discover, American Express (except corporate cards), Switch/Solo, Visa Electron. The default payment methods are PayPal & Switch, however, if you wish to pay by any other method, please contact me via the Contact Form and I will send an invoice by return email. 

If you require an invoice for accounting purposes, you should use your Paypal receipt. 

Trading Terms & Conditions.

By completing a purchase you agree to abide by the terms and conditions detailed on this site.

On completion of payment you will recieve an email containing an order number and business contact information.

Liability.

Whilst every attempt is made to ensure product descriptions and photographs are accurate please do not hesitate to contact me if any errors are noticed on the Just Sew Helen website.

I have taken great care compiling the content of this website.  However, I can accept no liability for any inaccuracy, ommision or errors within the site.

Prices are correct at the time of publishing.  Just Sew Helen reserves the right to increase prices or substitute products where necessary.  Every effort has been made to ensure descriptions, photographic reproductions and specifications are correct at time of publication.  Just Sew Helen reserves the right to change the specification of products without prior notice.

All content of the website, such as text, graphics, logos and images is the property of Just Sew Helen and must not be reproduced in any form without prior consent.

Similarly, I can accept no liability or responsibility as a result of persons using any ideas or instructions detailed on this site, including personal injury or damage to property.

Prices, products & information are subject to change at short notice and without prior notification.

If you have any difficulty ordering an item please contact me.

Personalised Gifts.

Please ensure personalisation details including spelling are correct as the information you provide will be copied directly onto your product.

Just Sew Helen cannot be held responsible for personalisation errors occurring as a direct result of the information supplied by the customer.

Delivery.

I cannot be held responsible for items damaged or lost in the post or missing deliveries where the incorrect address is given on the order.  I cannot guarantee to check mails between receipt of order and despatch - it is therefore the customers' responsiblity to ensure that the address on the order is correct. 

I cannot be held responsible for deliveries which are not delivered within the expected time frame due to external issues such as customs control, or administrative processes.  When the parcel is deemed 'lost' after 28 working days, I will replace the goods free of charge.  Cherished items are sent tracked.

Proof of postage, receipts and a photographic record of packaged items is retained for every order in the event of a claim against Royal Mail or Parcel Force.

Further delivery details can be found HERE.

CUSTOMS

The customer is responsible for all customs and duties to be paid upon receiving goods in countries where import duties are applied.  Please check your countries rules on importing before ordering from Just Sew Helen.  Where customs fees are refused by the recipient, return charges will be invoiced to the customer.

And finally ....

I aim to provide exceptional products and customer service and, although I aim for perfection, mistakes can sometimes happen. If, for any reason, you are not happy with your purchase, or I have made a mistake, please contact me as I would value the opportunity to put this right.