HOW TO return an item TO JUST SEW HELEN

In the unlikely event that you are not completely satisfied with your order, or you item is faulty, please see below :

  1. In the first instance, please communicate directly via [email protected] 
  2. Contact can also be made via the CONTACT form.
  3. Full details can be found in Refunds & Returns Details.
  4. Exclusions apply for personalised and custom orders unless they are faulty.
  5. On confirmation of an item eligible for return I will email the details along with a Returns Form & Address label
  6. Payment will be refunded via the original payment method on receipt of the returned item.
refunds & returns