Refunds & Returns Details

REFUNDS & RETURNS 

I hope you will be pleased with your order but if you are not completely satisfied please contact me as soon as possible to discuss how I can help resolve your concerns.

Personalised goods & items using cherished fabrics are non-refundable unless they are faulty. 

If you change your mind within 48 hours of placing your order you will receive a full refund via the original payment method.

Customers wishing to return goods which are not faulty must do so by a tracked mail service at their own expense within 14 days of receipt of their original order (non personalised items or fabric used from stock only) .  I will arrange payment via the original payment method, including the cost of the initial delivery charges, once the item(s) has been returned to me in its original condition & packaging.  

The customer is responsible for return delivery costs.

On confirmation of a return you will receive a Returns Form via email.

If you wish to exchange goods ordered in error, please package them well (re-use the original packaging if possible) and send them back to Just Sew Helen with the form sent to you.  If you do not return the form with the goods, I will not know where they came from so please include this important detail.  

Damaged or faulty goods received must be reported and returned within 7 days of receipt in order to receive a refund.  If it is found that returned goods are not faulty or damaged postage will be at the customers expense. 

Customers must notify us by email within 14 working days of receipt of delivery if there is a problem with the order.  We are unable to correct mistakes after this time.

References - 

  • The Consumer Protection (Distance Selling) Regulations 2000.
  • The Sale of Goods Act 1979