Refunds & Returns Details


I hope you will be pleased with your order but if you are not completely satisfied please contact me as soon as possible to discuss how I can help resolve your concerns.

Personalised goods & items using cherished fabrics are non-refundable unless they are faulty. 

If you change your mind within 48 hours of placing your order you will receive a full refund via the original payment method.

Customers must notify us by email within 14 working days of receipt of delivery if there is a problem with the order.  We are unable to correct mistakes after this time.  Damaged or faulty goods received must be reported and returned within 7 days of receipt in order to address the issue or receive a refund.  If it is found that returned goods are not faulty or damaged postage will be at the customers expense. 

References - 

  • The Consumer Protection (Distance Selling) Regulations 2000.
  • The Sale of Goods Act 1979