Refunds & Returns

I hope you will be pleased with your order but if you are not completely satisfied please contact me as soon as possible to discuss how I can help resolve your concerns.

If an item is personalised returns/refunds can only be accepted if the item is faulty.

If you change your mind within 48 hours of placing your order I promise to give you a full refund via the original payment method.

If you change your mind within 14 working days from the date you receive your order (non personalised items or fabric used from stock only) I will give you a full refund, including the cost of the initial delivery charges. I will arrange payment via PayPal (or personal cheque) once the item(s) has been returned to me in its original condition & packaging.  The customer is responsible for return delivery costs.

References - 

  • The Consumer Protection (Distance Selling) Regulations 2000.
  • The Sale of Goods Act 1979

 

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