Customer Fabrics OLD

Items made with customer cherished fabrics - 

What fabric can be used?

Most fabrics can be used apart from sheer fabric (see through) that will not be strong enough and some jersey (stretchy) fabrics will not hold their shape.

The ideal fabrics would have some cotton content eg shirts & blouses, night clothes.

Thickly padded items and clothes with many layers or frills may not recreate well and these should ideally be avoided.

If you are not certain about a particular fabric or item please contact me before placing your order or posting your fabric.

How many items do I need to send?

A cushion requires 1 adult jumper, cardigan, shirt, blouse or skirt

Framed applique sentiments & memory bears require 1 to 3 items of any size to mix & match fabrics & patterns.

Will I get an update on the progress of my order?

I will contact you with any queries during the creation process and I will send an update at least once prior to completing the item to ensure the work meets your expectations.

What will happen to any unused fabric that I send?

No customer cherished fabric will be kept or used for other projects and will be carefully disposed of once the finished item has been received by the customer. Please contact me if you have any particular wishes regarding the use or careful disposal of any remaining fabric eg you wish it to be returned or recycled via local recycling services.

What do I need to do before sending the fabric?

Please ensure that any cherished fabric has been laundered and is folded prior to posting. I recommend placing the item(s) in a plastic bag before packing to ensure items are receieved clean and dry by Just Sew Helen. Once your order is placed you will receive a reference number - please put this plus your name and address inside with the fabric items.

How should I post my fabric?

It is the customers responsibility to ensure that the fabric is well packaged and to meet the cost of posting the fabric. Just Sew Helen will take responsibilty for the fabric once it is delivered to my address. I recommend using a trackable service such as Special Delivery or Recorded Delivery.

Can my item be personalised?

Yes any item can be personalised using applique or hand embroidery techniques. If the item ordered does not include personalisation as standard please contact me to discuss your wishes prior to placing your order. A small fee will be added for any additional personalisation.

How long will my order take to complete?

I aim to have orders completed and dispatched within 14 working days. Often, items are completed sooner and I will keep you updated on the progress of your order.

For any further questions please contact me here.

Please see Payment, Delivery, Returns & T&C for further information.


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